Best Practices in Industrial Distribution: Improving Customer Service

Mary Gannon, editor of Fluid Power World, sits down with Bill Horrigan, Vice President of Sales & Marketing of Tribute, Inc., and discusses best practices for fluid power and industrial distributors. In this first session, they cover best practices for improving customer service - from tracking and following up with sales leads, the personal touch with selling and upselling, and how inside and outside sales can benefit from better enterprise management software.